Contact Us - How to communicate with PDUcampus.com team:
Please note that all support and inquiries requests must be made by email or via the online Helpdesk question form. We prioritize electronic communication rather than phone because it has proven helping solve problems in a very reliable way to the satisfaction of all. Please help us to provide a quality service and use the online helpdesk to communicate with us.
HelpDesk address: https://helpdesk.mokanova.com
- No withdrawal and no refund once login/password has been activated, except if you claim the satisfaction guarantee within 48 hours of purchase.
- A refund request must be made within 48 hours of your purchase at https://helpdesk.mokanova.com . No refund after this delay.
- In the case of a refund, contact hours or PDU certificates are voided and will not be awarded. All copies of PDUcampus.com documents (such as Sales Receipts, Condensed Notes, Study Roadmap, Tutorials, ...) MUST be destroyed. Students who have used a voided certificate to claim PDUs will be reported to PMI for breach of code of conduct.
- There is NO REFUND on time extensions.
- 30 days access (90 days of access for course bundles) to PDUcampus.com online courses will only be allowed once Mokanova Inc./PDUcampus.com has received the fully completed registration form and the payment in full, unless otherwise agreed by Mokanova Inc./PDUcampus.com. Payment of a course fee gives you a personal non-exclusive, non-transferable license to attend your online courses.
- No P.O. Box Allowed in Billing or Shipping Address.
- Transferring or sharing your license with anyone individual is a violation of the licensing agreement and is subject to legal action.
- The online access begins the day of your PURCHASE.
Your account will automatically be deactivated by our system after the 30 days (or 90 days of access for course bundles) of initial period access granted with your purchase, so we encourage you to manage your time wisely.
Special Access Conditions CLEARANCE Courses:
All FINAL Clearance courses must be completed BEFORE THEIR ASSOCIATED DEADLINE. We do not offer service of time extension for clearance courses. The satisfaction guarantee does not apply to clearance courses.
Time Extension Service disclaimer:
- Extensions apply on date of purchase.
- Extension should be purchased within 30 days of the last activity or deactivation date, whichever is earlier.
PDUcampus.com reserves the right to make service adjustments due to changing course availabilities, providers catalogs changes, errors in advertisements and other extenuating circumstances. A course may be changed to a "clearance" status at any time without prior notification or obligation. However the initial time granted for studying at time of purchase still holds for you. But it is your responsibility to check whether or not a service of time extension is still available for your particular course.
- For course content description, please see PDUcampus.com website.
- As a result of the benefits given by Mokanova Inc., you agree that Mokanova Inc. will not in any way be liable for any damage or prejudice, direct or indirect suffered by you by the use or the application of the online courses. In any case, no liability can be attributed to Mokanova Inc. in excess of the course fees charged.
- Any disagreement not amicably settled or any eventual legal proceedings between the parties will be initiated exclusively in the judicial district of Newark, DE, USA.
PC 128 MB memory or higher / Mac - Windows , Mac OS9, OSX - Internet Explorer / Firefox / Safari - Internet connection, preferably a high-speed connection - Monitor: 1024 x 768, true Color 32-bit or better - required the free plug-ins: Flash 8 Player or higher and Adobe Acrobat PDF Reader - Windows Media Player 9.0 or higher - Sound card with speakers and headphones strongly recommended - Monitor: 800 x 600, True Color 32-bit or better
We strongly advice you to try the free demo course to check your computer, go to the free demo registration.
If you are dissatisfied with the course material, we will give you a full refund for this course if you request a refund within 48 hours of your purchase. No refunds will be granted after the 48 hours is elapsed. Al sales are final after this delay. If we grant you a refund, you will be asked to delete any educational material downloaded as well as any certificate printed. Failure to do is a breach of the code of ethics and may expose you to further action.
PDUcampus.com grants access to students to our copyrighted material for the sole use of this material by the student who is enrolled.Unauthorized reproduction of our material is strictly prohibited. Illicit reproduction constitutes breach of the code of ethics and may expose you to further action. If you are made aware of copyright infringement of our material, failure to report may expose you to further action.
For all prices, products and offers, PDUcampus.com reserves the right to make adjustments due to changing market conditions, course discontinuation, providers price changes, errors in advertisements and other extenuating circumstances. However the price you paid at the time of purchase still holds for you. Information contained on PDUcampus.com may be changed at any time without prior notification or obligation. All prices are in US$.
For your information, PDUcampus.com is a trademark of MOKANOVA Inc.